Welcome to the UBCO - SoE Technical Support Center

In order to streamline our technical support requests and better serve our Faculty & Staff members, the SoE utilizes a Support Ticket System. Every request is assigned a unique ticket number which can used to track progress online. For your convenience we provide complete archival and historical accounts of all support requests. Only a valid email address is required to submit a ticket; a CWL account is not required. We encourage both Faculty & Staff members to take full advantage of this new System for any new technical service requests they may have...  The SoE Technical Support Group

Please note that this system does not replace existing IT Helpdesk or Facilities Work Request Systems.

For those who don't want to create an account you can still:

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

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